“Fantastic people who are always there to help, whether you are buying or selling with First Step they will be there for you all the way. Whatever your situation they will work hard and stay with you through any challenges you may experience. I would have no hesitation in recommending First Step to anyone.”

“The team at First step were very pleasant to deal with, from the first viewing through to completion. The team was very calm in the face of a few setbacks during the sales process, and ultimately endured the transaction completed smoothly. I wouldn’t hesitate to use First step and can thoroughly recommended their services.”

“I would like to take this opportunity to thank you for the services you have rendered to us from the beginning of our application, you have done everything that you could for us most especially in this time of the pandemic. I would surely and proudly recommend your agency to my friends. I add my testimony so that others can see your exceptional work. More power to you.”

“I have been very impressed with the service I have received from First Step. The team has been friendly and professional throughout what has been a very convoluted transaction. The First Step team is extremely knowledgeable about shared ownership, and has always been happy to answer my questions. I didn’t think I was going to be able to sell my flat but, thanks largely to First Step, it has finally sold! I would have no hesitation in recommending First Step to anyone looking at selling (or buying) a shared ownership property. Thank you so much again for your help – I really have hugely appreciated it throughout this process!”

“We hired First Step to sell our property after meeting Sandie at a visit to a property we wanted to buy. First Step was extremely helpful and professional and so we felt that having them showing potential buyers around our house would be perfect! The First Step team moved quickly to get our property on the market and within a few days we had sold. We then worked with another member of the First Step team who again was helpful, professional and very kind throughout the rest of the process. During our sale COVID came and we lost our buyers and so we became very stressed and nervous that we wouldn’t sell again. Having First Step by our side throughout the next few months during a very difficult time due to increased wait times for solicitors and lenders was reassuring as she was proactive, responsive and always there for us and our buyers with anything either of us needed. First Step are a well organised estate agent who clearly pride themselves on giving all their customers the best service but most of all the support they give throughout the process is wonderful. We will definitely be using them again in the future and would recommend them to anyone buying or selling a property.“

“The Lettings team at First Step were an absolute star in finding us a home. They were dedicated to the search for us and was a pleasure to deal with every step of the way. Kind, thoughtful, professional and supportive in our very stressful search during a crazy time for Tenants seeking homes. First Step Lettings found us the perfect place and we are so happy with our new place. They even recommended a moving company who were brilliant too!
Cannot express just how good First Step are to deal with – everyone is courteous and friendly. Thank you First Step!”

“Had the pleasure of dealing with First Step. Found us a lovely property to let. A lovely genuine company who is one in a million and cannot thank you enough. Very professional and dedicated to their job… Nothing was too much trouble and would highly recommend. If I could give more stars I would. Really are one in a million. Thank you for everything you done for us.”

“I recently bought my house through First Step estate agents. Covid did not make this an easy process but the team went above and beyond to help. They kept me up to date with everything. Brilliant customer service with a personal touch. Would highly recommend!”

“From start to finish we have found First Step incredibly helpful. They have offered advice based on what is best for us, it is really refreshing to have estate agents who are honest and have your best interests at heart. The whole team are very friendly, professional and stayed in touch every step of our house sale. We bought our house through them and they were so good, we chose to sell our house through them. A choice we didn’t regret, we couldn’t be happier with their service, especially during a difficult time with Coronavirus. A wholehearted thank you from us both.”

“I wanted to say what a great pleasure it was to have First Step managing our recent move. From our first contact with them, they couldn’t have been more helpful and even now we have completed the move, they are supporting us with a couple of (minor) issues with the house.
I would thoroughly recommend First Step to everyone.”

“I cannot recommend First Step enough. I first met Jules when she showed me round my first house that I would eventually go on to buy. Back then as a potential buyer, they were so professional, friendly and it was definitely the best viewing I had. Their excellent knowledge of the housing markets and local areas are what really sets them apart and as a small business they really take care of you. Some years later, Jules and the team were the immediate choice when I decided to put the house on the market. Jules and her team were quick to get viewings and they couldn’t do enough in order to help the sale through. Once the house was off market, First Step oversaw the sale completion. It was stretched out quite a bit due to the Covid-19 pandemic, but First Step did everything they could to progress the sale as fast as possible. Communication from First step was fantastic, they will always keep you updated and get back to you. From start to finish First Step have always been a pleasure to deal with and I would not hesitate to recommend or use them again. Thank you!.”

“Dear First Step
I just wanted to write and thank you personally (and your team) for your assistance during the sale of my house. I know I was not the easiest person to deal with at times, but I am grateful for all your help.
Your professionalism throughout and your team’s constant updates are second to none. You go above and beyond what I expected and I just wish all Estate Agents were like you.
I would not hesitate to recommend First Step and if I ever move again, I will only ever use you.”

“I would like to thank you to the whole of the First Step team for all their help and hard work over the last few months. They are excellent at staying in contact throughout the whole process and were able to give me useful advice on things I was unsure of. As a first time buyer, the experience could have been really difficult and quite daunting, but the whole team at First Step made it as easy as possible for me.
I would like to say a big thank you to you all and would highly recommend the First Step team to anyone looking at buying their first place, especially if using a shared ownership scheme.”

“As a first time buyer, I was anxious and really overwhelmed by the whole process especially during the pandemic. First Step always made me feel at ease during the process and helped and supported me with answering any questions and queries. They are very professional and efficient within their roles, as well as that, they are lovely and very approachable and made my process a bit more easier! I cannot thank them enough and would recommend First Step to anyone, the team, the service, is just outstanding.”

“I just wanted to pass on my sincere thanks to everyone at First Step for their fantastic service. Having started the process of selling our property pre-Covid it was challenging moving the process forward mid-Covid, however, First Step kept us updated, often daily with emails/calls, on progress and nothing was too much trouble. The Covid-team were critical in progressing the chain, often chasing others in the chain outside of their remit to make sure things ran smoothly. I learnt that appointing cheaper internet providers does not pay off in the long run, the local, personal touch is so much better in the long term. First Step have been worth every penny and if they can move you in a pandemic, then they can do anything!
From the initial meeting, to completion First Step was fantastic! Staff are friendly, honest and reliable, they tell you exactly as it is! Lastly, a very big thank you to the Covid-team Sales Progression who were simply amazing…. super efficient and kept everything on track throughout the chain. In unprecedented times the team were outstanding.
Please use First Step you will not regret it!”

“Thanks for the text to see how we are, I think I can say I’ve settled well into Letchworth now and am doing ok. I’d just like to say thank you for your help with selling Hitchin Road, as it was a daunting prospect last December but with your help it became manageable. From your great service with organising and conducting viewings through to the communication throughout the sale process. You always knew what was going on and had a very timely response to our queries. With the Covid situation complicating matters, this made communication even more important and one I think you excelled at. So thanks for all your help, I will certainly be recommending First Step.”

“We were fortunate to buy our first house with First Step. Thanks for a professional approach during the properties viewing and for the support during the buying process, keeping us up to date with progress. Would definitely recommend doing business with First Step. Well done and all the best during these difficult times!”

“First Step was absolutely wonderful. Incredibly supportive during such a difficult time. They are professional, caring and always willing to go the extra mile. My sincere thanks First Step!“

“First step were like a breath of fresh air! Really professional throughout the whole process and I always felt they were “on my side”. I would highly recommend them Thank you.”

“Just wanted to say a huge thank you to you and your colleague in managing to get my empty flat let in this incredibly difficult period. I really appreciate your efforts and I am kicking myself for not having got back in touch with your agency sooner. Stay safe and well.“

“I asked your lettings team if it would be possible to let their directors know what an outstanding job they have done for me, so hope you don’t mind the direct email. I first approached them in January about finding a rental property for me and they have been truly outstanding in their support throughout. They really did go above and beyond the call of duty to make the process easier in such a difficult time. It is fair to say that this is the best agent I have ever dealt with and having bought, sold, let properties and rented over a period of 30 years, that is meaningful! They have a gift of understanding and working with people that is rare. I have given First Step a 5 star review and hope this is helpful to them and your business in these challenging times.“

“Well done guys, the sale has completed as requested before the 5^th April, which in normal circumstances would have been a difficult task, but considering the current situation, it is quite a feat!!! You have been absolutely pivotal in getting this done! – Liaising with us, the buyers, their solicitors, the tenant, your lettings department, cleaners and our solicitors (whilst also home schooling your children!). This certainly wouldn’t have happened without you, you are an asset to First Step!! Thank you again, and let’s hope normality resumes soon!“

“There are no words to express how grateful I am for all your help, support, advice, guidance, the list goes on! You really do go above and beyond what is expected! I for one cannot thank you enough! I will be recommending yourself and the rest of First Step whenever I can.“

“This is the second time that we have used First Step to sell a property and on both occasions the service we received from the whole team has been nothing but first class! What we really admire about this company is that they work really hard to earn their fee – some Estate Agencies rely on their company name to sell property and don’t seem at all pro-active or keep you informed enough but First Step work hard to ensure you are kept in the loop at all times and their negotiating skills are second to none, ensuring you sell to the right person for the best possible price. We would have no hesitation in recommending First Step to anyone. Thank you, you are amazing!“

“Thank you for all your support on our purchase, you really went above and beyond! We wouldn’t be settled happily in our new home without you!“

“Thank you for all your advice and help in our house purchase. The weekly phone calls and emails were much appreciated as communication with our previous estate agent was disappointing. First Step have been professional throughout the whole process and we will not hesitate to recommend you to anyone.“

“I have just sold my house with First Step, what can I say they are amazing. They chase and keep everyone in the loop, I would say going above and beyond. All of the team are aware of what was going on so all were able to help if I called. I am also buying another house through First Step and the team have been great with that as well, always keeping me informed of where we are in the process. I wouldn’t hesitate to recommend First Step, they really do make a stressful process much easier.“