“So pleased First Step helped me purchase my new home. They guided me through the process as well as efficiently communicating with my solicitor. All staff in the office were fully aware of the situation at all times and were very approachable. A first class and personal service.
2023
Our most up to date testimonials:
“From start to finish, First Step have been absolutely fantastic. With a tricky sale of my late mother’s property First Step went above and beyond and I can truly say that I and the family would not have been able to do this without her continuous help.
I can’t praise First Step enough with all the help & professionalism they have shown, and Nick is an absolute asset to the business, going above and beyond to ensure the process continued over a long and drawn-out process.
I would have a no hesitation in recommending First step to anyone & everyone."
Barry
September 2023
"First Step have been a phenomenal team in assisting our tenancy from start to finish. They have been professional , friendly, helpful, efficient and have often gone over and above to help. Very grateful for their help in finding a property and ensuring it all went smoothly. Would recommend them wholeheartedly. Thank you."
Mrs H
September 2023
"First Step guided us through all of the legal and practical steps of purchasing our new property (seamlessly). But, beyond this, they understood what it takes to keep a chain motivated through to completion. We’re thankful for the knowledgeable viewing agent who helped us realise the potential of the property and forever grateful to the team for their efficiency, professionalism and human responses when they mattered. We couldn’t have overcome the numerous hurdles without your dedication and if any one is considering First Step as an agent, they are unquestionably the gold standard."
Mel
August 2023
"Wanted to say a huge huge thank you for all your help in the past couple of months. You have really gone above and beyond to help make this as smooth as possible and we really appreciate it. Thank you for the help looking for a property for mum aswell."
James & Kerry
August 2023
"Professional but friendly, very pleased I chose them to be my agents for selling. Great attention to detail."
Sarah
June 2023
"Brilliant service by all staff at First Step. They went above and beyond to rent out my property. Thank you!"
Helen
June 2023
"Pass on my thanks to all your team who helped out on this as well. Made everything so smooth and easy. "
Liam
May 2023
“I would not hesitate to recommend First Step should anyone need to buy or sell a property. During our house move we experienced many a hiccup with the conveyancing but First Step managed to pull us through each one with what seemed like ease. We were especially grateful for the exceptional service as the process spanned my late pregnancy and arrival of our daughter. First Step are efficient, professional, genuine and kind.
Should we move again, they will be our first and only call."
Holly
April 2023
“Our house sale took place during a tricky financial period resulting in mortgage offers being withdrawn and increasing interest rates. Despite this, First Step worked hard to secure buyers and to keep us informed of the chain’s progress. They gave us a realistic perspective and went the extra mile to support eventual exchange and completion. I would particularly recommend them for Fairfield sales given some of the peculiarities regarding restrictions.“
Emma
March 2023
“From start to finish, First Step have been absolutely amazing at finding me a tenant. They went above and beyond my expectations. First Step made my life so much easier. First Step handled absolutely everything so professionally but also with great, friendly energy. Everyone I dealt with was 5*! I can’t recommend First Step enough."
Rachael
March 2023
“First Step has been absolutely amazing from start to finish. Nothing was ever too much trouble – They were readily available to answer any questions we had, and went above and beyond for us every step of the way. The communication throughout the whole process was faultless. First Step updated us regularly and played a key part in helping us secure our dream home! I would not hesitate to highly recommend First Step in the future."
Stephanie and Morgan
February 2023
“We were very impressed with the service we received from the staff at First Step. We sold our house with supposedly a highly experienced agency who frankly were very poor and unprofessional. First Step were very personable and responded to every question and arrangement we put on them. I would recommend them to anyone without hesitation. All the team were great but I'd like to If l may add a special thank you to one person in particular, who was so helpful. Thank you Jane.“
John
February 2023
“First Step Lettings facilitated us every step to rent our house. Very nice and kind. Thanks First Step to help in our moving."
Anabel
February 2023
“Your thoughtfulness knows no bounds! We got there in the end, many thanks for all your help.“
Alan & Kris
January 2023
“Thank you for brokering the sale of my new property which I trust will be a lovely family home for years to come.
Circumstances were challenging but you overcame the obstacles with exemplary commitment and dedication.
I’m indebted to you for all that you’ve done."
AY
January 2023
“Thanks most kindly for all the valuation information and time taken with mum and us! We would be delighted if you would represent us for the sale of the house.
I'll reach out to your recommended IFA for a chat and see what we can come up with. Thank you for putting us in touch as well with your recommended Conveyancer who specialise with sales on the Park. As well as providing info on the stamp duty.
All of this and your significant connection to Fairfield are one of many reasons we would like to work with you. "
Middlemarch
July 2023
“I have worked with First Step for nearly 6 years when I relocated and wanted to rent out my house. They made the signing up process as smooth as possible and they found suitable tenants quickly.
I have had troubles with some of my tenants over the years and First Step have shared the burden of this with me. They have done what they could to help resolve situations and kept me up to date.
If I have had any issues with their management of my house they have responded quickly and have always reassured me that they have my best intentions at the forefront of what they do.
Special mention goes to Jo who has been tremendously tenacious with EON who we have had problems with since the most recent tenants left. Jo has gone above and beyond to do what she could to resolve a very difficult situation, and has spent many a stressful hour on the phone to EON. I love two hours away so it was lovely to have Jo on hand to check things at short notice.
I then sold my house with First Step. The process was smooth and First Step did a great job of chasing the conveyancers and keeping me informed.“
Alison
March 2023
“First Step has been fantastic throughout the purchase process. They kept all parties up to date, and have been the most proactive party involved. First Step chased solicitors on both sides routinely, especially during the crunch time, ensuring that everything happens in a timely manner. I am very grateful for all First Steps' help and thoroughly delighted to move in to my new home."
Iiris
February 2023
“We were in the sad position that we needed to sell our mother’s house as she has advanced dementia and needed to be in a care home. Not living locally anymore, her husband recommended First Step to sell the property. We trusted his judgment and have not regretted that at all. The sale was long and complicated, but First Step, without being too pushy, keep seeking to resolve the problems and was always available with a very personal yet professional approach. Selling houses is an estate agent’s job but with First Step, it felt they really cared to get that sale sorted for us and not just the estate agent. A wonderful personal service that really helped me through this emotional time.“
Natasha
February 2023
“Excellent estate agent who go above and beyond from listing to completion. We had a very challenging sale and First Step was fantastic in doing everything they could to support us. Without their persistence and determination, our move would have fallen through
First Step prioritise clients in a way I haven’t ever experienced. Cannot recommend highly enough especially for a more complex move."
Alisa
February 2023
“Thank you to First Step for your prompt response to our interest. David was open, honest, and frank with his advice and suggestions shared, couldn’t have asked for anything more.
I will mull over our possible options. If the decision is one to sell, then rest assured, First Step will be our first and only choice.
Thank you to all of you at First Step, keep up the great work.“
Lee
February 2023
“Thank you so much for all your hard work, commitment and dedication to getting us sold and helping us get the house of our dreams."
Steve & Lesley
January 2023
2022
“We purchased and sold a property through First Step.
They took a lot of the stress and hard work out of it for us.
Extremely professional and friendly throughout.
We’re very happy with everything First Step did and highly recommended them.“
Vince & Sue
December 2022
"A highly recommended experience at First Step from start to finish. A massive thank you to the team who kept me well informed throughout the whole process, nothing has been too much trouble, always quick to respond to any enquiries & great communication throughout. Can honestly say First Step really sets the standards for all estate agents (& we’ve dealt with a few over the last 12 months!)
Would 100% use First Step again in the future and will be recommending to others.
First Step was a perfect estate agent. Super organised and always actioned things in a timely manner. They made the process of buying a home less stressful. Would definitely recommend and use First Step again.
Thanks so much!"
Amy
November 2022
“Excellent support when managing a particularly difficult chain - so very much appreciated the effort that the First Step team put in!“
Bethan
November 2022
"Really comprehensive description and great photos.
We were both really impressed how First Step organised everything and pulled it together so quickly. It makes us look like we live in a show home😂. So, thank you again and just confirmed to us how your great reputation is really well deserved."
Allan
October 2022
“First Class service. I have used First Step to help buy, manage the letting, and finally sell my flat. From the start, they have been professional, friendly and always ready with practical advice.
Having seen how good they were when buying the flat, I never bothered to look at competitors before letting and finally selling with them, because I do not think their service can be bettered.“
Tony
October 2022
"Amazing service! The process of securing our tenancy was so smooth , quick and easy from start to finish. First Step was so helpful and friendly. As it was my first time signing a tenancy lease, I had a lot of questions and needed guidance. First Step was so helpful with every question I had over the phone and via email. Everything was perfect. We even received a lovely thoughtful care package when picking up our keys! Highly recommend."
Alice
October 2022
“We’re so glad we chose First Step to sell our house. From first contact to last, they were just fantastic - always professional but also warm, kind and endlessly reassuring. Our move was not especially straightforward for various reasons, but they helped us at every step, often going above and beyond to keep the process moving. Amazing communication and just lovely people - I would recommend them without hesitation.“
Sarah
September 2022
"Professional and extremely helpful with updating and answering questions."
Mrs Parry
September 2022
“First Step were an absolute pleasure to work with. Always available and able to help. First Step made the whole process as stress-free as possible. Would highly recommend First Step and wish them all the best.“
Matt / Laura / Ava
September 2022
"I just wanted to send you this to say a big thank you for all of your help and advice with the house sale. Obviously this hasn’t been the best or easiest time for me and I really appreciate everything you did to get it all to go through as smoothly as possible."
Charlotte
July 2022
“I chose First Step to sell my property because I wanted a local agent who knew my property, who was familiar with the local area & market and who I felt an immediate rapport with. During the sale we needed to negotiate a number of hurdles that required significant work on their part to get everyone over the finishing line! Jules and her team were super responsive and supportive throughout the whole process and I felt went the 'extra mile' on my behalf. I positively recommend First Step if you are looking to sell your home!“
Neil
July 2022
“I just wanted to drop you a quick note to just say thank you. I know I did this verbally but thought it needed reinforcing! Both Jon and I were really impressed with the communication we received and the friendly, accommodating approach you gave us. It’s very unusual to feel comfortable with estate agents (sorry!) but we both said how refreshing it was to deal with such a professional organisation/people. Anyway, it was very much appreciated and although we are completed gutted to have missed out on the house, fate will bring us full circle I’m sure! Thanks again and hopefully we’ll be back in touch in the very near future.“
Nadine & John
June 2022
“I would like to say a massive Thank you to the whole team at First Step. We’d been looking for a property in the area for some time but so glad
we approached First Step to help with our search. From booking a viewing
through to completion, the team at First Step were friendly, quick to
respond and were pivotable in keeping the flow of information moving
throughout a tricky and at times frustrating purchase. In fact First
Step helped to unlock a query that was holding up the whole purchase. In
short a happy buyer and no doubt a happy seller too. I would 100%
recommend to anyone looking to sell or buy a property in the area.“
Phil
June 2022
“Thank you so much for all your hard work and efforts. You are talented at thinking from all perspectives and coming up with solutions and
ideas. You’re brilliant! Thank you!“
Vicky
May 2022
"We’ve found the team at First Step highly professional and have not encountered this with other agents that we have used."
Alistair & Ann
March 2022
Thank you so much for all your help so far over the move. We’ve never been very impressed with estate agents in the past but you are doing a marvellous job, First Step THANKS AGAIN.
Alistair
February 2022
"I could not recommend Jules and her team highly enough. I’ve been through many estate agents in my life, but hands down none come close to comparing.
Jules personally has always gone above and beyond, and genuinely cares. She will do her utmost for the sale, but beyond this, cares about you as a person. She realises how stressful the process is and uses her vast knowledge of the industry to help push things through."
Dean
February 2022
"We had a really positive experience working with Jules and her team at First Step.We had used First Step to manage our property as a rental and had always been happy with their service, so naturally wanted to use them to sell our property. Living in America now presented a few challenges, as well as a 7 time hour difference. However the team at First Step communicated every step of the way and made the whole process as stress free as possible. We would highly recommend."
Jeannette
February 2022
"Having to sell my mother’s home and not experienced selling a home before, I was totally reliant upon the estate agents. I opted for First Step and am so glad I did! They guided me through the minefield of dealing with solicitors and continually liaised with both parties to ensure the right information was asked and provided - something the solicitors did not do! Deb did not give up on me when I was ready to throw in the towel, she acted promptly and professionally to bring the sale to fruition! Thank you! If you are after an estate agent, I couldn’t recommend them more!"
Nicola
January 2022
The team at First Step have been fantastic to work with. They’re very knowledgeable and gave me great advice in terms of pricing and marketing strategy. They managed to secure multiple viewings within the first week, quickly followed by some very competitive offers. Their professional service from start to finish, through what proved to be a complex process at times, has been excellent without exception. They’re a great asset to have on your side and I wouldn’t hesitate to recommend them.
Jeannette
Russ January 2022
“I just wanted to say a massive thank you for everything you have all done to help get the sale done before Christmas. It has been an absolute pleasure working with you, such a lovely team, from beginning to end. "
Chris & Lucy, Fairfield
December 2022
“Absolutely Superb and First Step was not even my actual Estate Agent. I wish they had been. On my move First Step was acting for seller and was the only one who pushed the move through. First Step managed all solicitors and other agents in the chain. They were incredibly good, so helpful, good communication and understanding. I will 100% go through these if I move ever again. Thank you so much First Step, we have been really busy after moving in, but still plan on dropping in a thank you card. 5 star!“
Thomas
December 2022
“First Step was a perfect estate agent. Super organised and always actioned things in a timely manner. They made the process of buying a home less stressful. Would definitely recommend and use First Step again."
Collette & Jack
November 2022
"We instructed First Step to assist with the sale of our property and found the entire team a pleasure to work with from start to finish.
The process of listing our property was managed with ease by the team who then worked tirelessly and with total professionalism. Their commitment provided that much needed reassurance that can so often be lacking with other agencies. Our sale and purchase was rather complicated at times but the team navigated all of the issues and worked very well with all of the other agencies and solicitors within the chain to provide us with a fantastic result.
I would be delighted to recommend First Step to any looking to sell their property – the best estate agent we have ever used!"
Craig
November 2022
"Our experience of First Step was one of amazing care and attention to detail, speedy to market and always available for questions, advice and support. First Step made selling our beloved home of 25 years a joy. We highly recommend them."
Patricia
October 2022
“First Step Estate Agents were great every step of the way! The team have great communication and were always quick to respond to any queries we had. We always felt like they were there to support us. Thank you so much!“
Lily
October 2022
"The whole team were fantastic! I purchased a property through them and found it efficient, friendly and fun. Would not hesitate in recommend buying or selling with First Step!"
Charlie
October 2022
“Huge thanks to First Step for managing the whole process of my sale and getting it over the line even when it didn’t seem possible at times! Always proactive and offering sound honest advice when things were proving more difficult with the chain. Exceptional communication - always dropped a message or call when promised. I always felt First Step was handling everything and that gave me peace of mind. If you’re looking for a professional, trustworthy agent then First Step are top of the list. Thanks so much!
“
Lauren
August 2022
"Thank you for your patience and understanding throughout our process purchasing. From the moment we decided to offer you have been supportive and helpful, and working with you as the agent made every challenge and hurdle we came across a little more bearable! It’s been a pleasure working with you."
Jonathan & Meera
July 2022
“When you first look at First Step’s website there is a bold statement from Jules which reads ‘I decided that this company would be a step above other agencies from the start”. You can only truly appreciate how much First Step collectively deliver against this mission statement once you have done business with them. I have had extensive dealings with various estate agents over the years in North London and in recent years in Stotfold and I have never worked with an estate agent who puts in so much effort as Jules. This ethos is fully supported by the rest of the team at First Step as well.
If you are moving house in the area covered my First Step then I would suggest do not waste your time with any other estate agent. The First Step valuation process is spot on, they get the number right and then deliver on it. The way they conduct viewings is also very professional, they are always accompanied and they then keep you informed of feedback from every viewing up until the point an offer is accepted. The way First Step then help to manage the process from acceptance of an offer through to completion is first class. I was particularly impressed with the approach they employed in understanding the low level detail to be able to constructively challenge and assist the solicitors across the chain. When there were some delays toward the end of the process Jules offered complete transparency. Being told the truth at all points in the process is a fundamental point that First Step excel at.
In summary:
5 stars for valuation
5 stars for sales process
5 stars for managing the process from exchange to completion
5 stars for knowledge of every low level detail across the chain
5 stars for overall customer service
Thank you David, Jules and the rest of the team at First Step, it was a refreshing experience working with you to sell my property over the last 6 months.“
Russell
July 2022
“The team recently helped us move from Fairfield Park to Stotfold and from start to finish they were a pleasure to work with – extremely responsive, knowledgeable about the local market and committed to helping us get all the way through to completion. It wasn’t a straightforward process to sell our house and I am sure it wouldn’t have gone all the way through without Jules especially. I would thoroughly recommend First Step if you are planning to sell your home.“
Anna
June 2022
"Thank you all for helping us with the purchase of the bungalow. But most of all for organising the tradesmen who were able to get my wife free from the bathroom once we had moved in 😊"
M&E
March 2022
"Buying a house is supposed to be stressful and in most cases it really
is. We couldn’t have found a better agent to help us with this than
First Step. From the first contact and the first appointment to the day
of completion and even after that, Jules has been absolutely superb. The
level of professionalism (and that of other First Step staff when we
needed to contact them) was outstanding and it really sets the standards
for all estate agents. We could always rely on her advice and
proactiveness, we never felt chased and when we needed a response we
would get it in a matter of minutes no matter how trivial the question
was. We cannot recommend First Step enough to anyone who wishes to buy a
house."
Evi
February 2022
"Cannot recommend this estate agents enough. First class service from start to finish, were honest with what price I could achieve on my property and then went and achieved it whilst keeping me updated throughout. Exceptional company."
Steve
January 2022
Truly 5*. First Step guided us through our first purchase in 2018, and now in 2022 to our next home. The process each time was easy with the team’s help and advice. the team was proactive and diligent in handling the changing situation of our chain, they drove communication between all parties and all whilst genuinely caring for us and sharing our excitement for our next chapter. We moved in to our new home feeling remarkably chilled. We’d absolutely recommend First Step, they’re truly a pleasure to work with.
Rhiannon and Dave
January 2022
A big thank you to all the First Step team for all the help and assistance during the sale was always friendly, helpful and on hand to discuss and assist wherever possible and always responded to our queries and questions quickly.
Carey
January 2022
2021 / 2020
We are proud to have recieved some wonderful testimonials during what was a very challenging time due to the pandemic.