“Dear Jules and David, We wanted to thank you both for your help and advice over the last few months. As you know, we started out wanting to sell our house on Fairfield, and you gave us advice on the value to try and achieve, took all the photographs and prepared the sales ‘brochure’. Sadly, due to family issues, we had to withdraw the house from the market and in the event, we have ended up agreeing to sell our house to our daughter, while finding another house for ourselves. We have felt rather embarrassed by putting you and First Step to a lot of trouble, for which you have had no fee at all. Despite this situation, you have both been hugely supportive and offered ongoing professional advice to us, both on house values on the Park, and on many other related issues. Thank you and First Step very much for all your assistance. You have made a difficult time somewhat easier, and your friendly and professional approach has been a boon to us. You can be sure that should we sell our next house in the future – always a probability rather than a possibility – we will turn immediately to you to market the house and provide your sales support. Thank you both once again.”