Help to Buy and Murfet Group

First Step - Estate Agents in Bedfordshire Hertfordshire

4.6

Based on 22 reviews

Rich Bull

18:06 18 Dec 19

First Step took the hassle out of selling and... buying a house. We primarily dealt with Jules but did connect with her fantastic team at times. First Step put’s YOU first and Jules showed empathy, resilience and a ONE TEAM approach to all matters. Jules was always contactable and passionate about customer service. Jules and her team are hard working and deliver a first class service. Well done to you all and thank you.read more

tori ley

10:59 18 Dec 19

First class service from the whole team at First... Step. They were amazing for finding a tenant and supporting me during the process. Thanks First Step so friendly and professional.read more

Keely Tate

13:36 17 Dec 19

The team at First Step go above and beyond to... offer you a first class service. They take the stress out of moving house and they collectively work together from the moment you say you want to sell your house to when you complete. They chase the whole chain and keep you regularly updated on the progress. They have in-depth knowledge of the local area and also have an excellent ability to know which potential buyers could be a right fit for the property you are selling. The attention to detail is unprecedented and you feel like you are dealing with family rather than an estate agent. We only have great feedback for First Step and would highly recommend them over any other estate agent.read more

Scott Lawie

16:32 02 Apr 19

We have purchased several properties in the last... two years through the team at First Step and they are a joy to do business with. Even though they represent the seller, the courtesy and service they extend to the buyer is second to none. We never have to chase them because they constantly keep us up to date with the transaction. This firm really knows how to do business the right way - first class service.read more

Alex Letch

14:00 21 Feb 19

We purchased our first property through First... Step at the end of last year. From the initial contact of booking a viewing to the day where we picked up the keys, we have had such a professional and personal service.After a previous offer fell through with a different estate agent we saw our house with First Step. After we called up, a viewing was booked and carried out with Sandie who made sure we knew exactly where we were going and arrived precisely on time for the appointment. Sandie was very polite and friendly during the viewing and whilst she showed us all the great features of the house, she was not pushy, allowed us to take our time in looking round and had a great knowledge of what the house had to offer (ie gas central heating, year of construction, cavity wall insulation etc). Sandie helped us to make an offer which was subsequently accepted.The area this estate agents exceeded all expectations is with the sales progression. Jemma was dealing with our transaction and we really felt that she had a personal touch in helping us get to completion. We had many hurdles with the mortgage application and whenever we found out any issues, Jemma almost always already knew as she kept excellent communication with the vendors, solicitors, mortgage broker and mortgage provider. We genuinely feel that had we seen this property with another estate agent that we wouldn't be living in it today. The entire team are 100% committed to their clients and provide a service which is second to none and we are truly thankful to them all. If you want to sell a house and have 100% confidence in the estate agent team which provide a professional, friendly, personal and transparent service look no further!read more

Christine McBride

22:13 04 Feb 19

Jules at First Step, in my opinion, has to be one... of the top Estate Agents. We have finally exchanged on our property, and although First Step wasn’t the agents acting on our behalf, Jules worked tirelessly for us to ensure that we purchased the house of our dreams through them, always on the end of the phone to answer any concerns, nothing was too much trouble and always went the extra mile.....an absolute credit to the industry. It was a marathon but we got there eventually! THANK YOU SO MUCH.read more

Phil Busher

17:28 24 Jan 19

First Step are without question, the most... interactive & professional Estate Agency that I have experienced throughout my 40+ yrs of home ownership.Ian, Emma & Kerry assisted us to relocate from Northamptonshire to Brington, Huntingdon. They were always attentive & responsive - and assisted my wife and I greatly, to 'tailor' our new home to our precise specification. No request was too small or 'inconvenient'.They are a credit to their profession & I have no hesitation in recommending them as truly the 'First Step' when considering the often stressful decision to move home.read more

Chantel Hampton

14:00 04 Oct 18

Have sold 2 and purchased 2 properties through... First Step now and my in laws have rented with them on Fairfield. The team are great - incredibly knowledgeable and approachable. Can't see us ever selling our house through anyone else and would always recommend them for both rentals and sales. 5 stars on all fronts.read more

Caroline

09:20 21 Aug 18

First Step helped us to successfully sell our... property on Fairfield Park. The team were very professional, knowledgeable about local market conditions, and really went above and beyond to support the sales process. Highly recommended.read more

Marie Freeman

09:47 21 Jun 18

We used First Step when we rented a property in... Fairfield park. Having dealt with numerous estate agents in the past and being left totally frustrated by their service I am pleased to say that First Step were completely different! Nothing was too much trouble, easily contactable even on their days off! All the staff were brilliant! Well done First Step and thank you.read more

Hulya Pearse

15:21 20 Jun 18

We have been using their services to rent out and... to sell a properties on Fairfield Park for number of years.Jules is extremely passionate about her job and her local knowledge about the property market is absolutely incredible. All her colleagues are very professional and very polite.Both Laura and Sofia's attention to detail is second to none and they are just simply very good at what they do.I would recommend them to anyone who is looking to buy, sell or rent a property.read more

Gloria James

05:50 30 Apr 18

I was recommended to use First Step to sell my... house recently and I could not be happier. The ladies that came to size and prepare the description were really lovely. They are polite and professional and made a difficult journey and decision to sell smooth and seamless. All the staff are friendly and courteous. I was kept informed every step of the way.Thank you to Jules, David and all the ladies at First Step you are definitely a step above all the rest. From a lady in my senior years I would thoroughly recommend using First Step to buy and sell any property. You have absolutely nothing to lose and complete trust to gain when dealing with your most prized possession - your home.Thank you again.Gloriaread more

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