David, Jules at the club watching the first game | First Step Estate Agents

First Step - Estate Agents in Bedfordshire Hertfordshire

4.8

Based on 79 reviews

16:01 29 Jun 22

First Step and Claudia Pollock in particular have... been amazing. They showed professionalism, care and support and always responding quickly and going the extra mile to help. I am very happy i have chosen them, and very grateful for their work. I really recommend this agency. Claudia thank you so much again. ×××read more

silvia casiero

07:42 23 Jun 22

We moved to Stotfold in January. Jules did a... fantastic job in keeping me up to date & well informed throughout the whole quite stressful situation.In fact she did a far better job than our own agent that was selling our place!I would have no hesitation in recommending FirstSteps.Thank you very much Jules & your team.read more

Philip Parry

09:28 17 Jun 22

I would like to say a massive Thankyou to Jules,... Nicola and the whole team at First Step. We’d been looking for a property in the area for some time but so glad we approached First Step to help with our search. From booking a viewing through to completion, the team at First Step were friendly, quick to respond and were pivotable in keeping the flow of information moving throughout a tricky and at times frustrating purchase. In fact Jules helped to unlock a query that was holding up the whole purchase. In short a happy buyer and no doubt a happy seller too. I would 100% recommend to anyone looking to sell or buy a property in the area.read more

Scott Spencer

14:38 02 Jun 22

I would like to say a massive Thankyou to Deb who... has helped me throughout the buying of my first home.Deb assisted with every aspect and was an absolute Godsend to me as I was not very knowledgeable about the buying process.I would definitely recommend First Step to anyone looking for assistance with there property needs, and the experience of there staff.read more

Sue Vorster

16:55 03 May 22

I would not hesitate in recommending First Step... Properties. Our agent, Gaye went out of her way to help us find a home and was such a pleasure to deal with. The efficiency and professionalism with which Gaye, and the First Step team, handled our application process was commendable; but what really stood out for us was having an agent who actually cared. Thank you so much to Gaye and First Step.read more

Terry Williams

14:22 21 Apr 22

First Step and especially Gaye made an amazing... effort to help to secure what we felt was our perfect home. Gaye was supportive all the way through and persevered when challenges arose. Couldn’t recommend highly enough. First Step should be First Class. Thanks again for everything.read more

Daniel Symonds

12:50 13 Apr 22

Gaye and the whole team at First Step were... incredibly helpful for the entire 2 year rental tenancy. They were responsive and helpful even after we had moved out. Highly recommended.read more

Alix Burlingham

19:55 10 Feb 22

First Step have gone above and beyond during our... recent move. It wasn't the easiest by any means and they couldn't have done more, brilliant communication and always remaining professional. Jules supported not only us but our buyer at times also and without her help I'm sure our chain could have fallen apart many times. The service provide by Jules and the team was exceptional.read more

Sue Barnard

14:58 10 Feb 22

First Step have been efficient and professional... from the very first contact through to completion of the property sale.I've been super impressed at every step of the process and delighted with the proactive nature of the service from everyone that I've dealt with, particularly Jules. From the quality of advertising our home, the standard of potential purchasers who were accompanied by First Step to view our home whilst we were on holiday, the qualified offers that we received meaning that we accepted an offer with 5 days of putting the house on the market and the ongoing service dealing with the usual queries that arise during the conveyancing process. Absolutely delighted and very happy to recommend. Thank lots, Sueread more

Evi Log

19:02 31 Jan 22

Buying a house is supposed to be stressful and in... most cases it really is. We couldn’t have found a better agent to help us with this than First Step. From the first contact and the first appointment to the day of completion and even after that, Jules has been absolutely superb. The level of professionalism (and that of other First Step staff when we needed to contact them) was outstanding and it really sets the standards for all estate agents. We could always rely on her advice and proactiveness, we never felt chased and when we needed a response we would get it in a matter of minutes no matter how trivial the question was. We cannot recommend First Step enough to anyone who wishes to buy a house.Thank you Jules and everybody at First Stepread more

Jeannette Hammell

18:21 21 Dec 21

We had a really positive experience working with... Jules and her team at First Step.We had used First Step to manage our property as a rental and had always been happy with their service, so naturally wanted to use them to sell our property. Living in America now presented a few challenges, as well as a 7 time hour difference. However the team at First Step communicated every step of the way and made the whole process as stress free as possible. We would highly recommend.read more

Shane Ramsey

17:17 30 Nov 21

Was amazing service by Claudia at first step! Was... my very first time buying a property and having them help me loads from answering silly questions to checking everything is going smoothly with all parties put me at ease a great deal! Never had any issues contacting them via email or phone and if I ever didn't get through someone always got back to me. Thank you guys so much for your support, 10/10 from me.read more

Michelle MH

04:40 09 Oct 21

First step were great from start to finish.Jules... was very helpful with the purchase and was very flexible with us viewing the property we were interested in at the start.Jemma was professional, honest and kept us in the loop as to what was happening at all times!Highly recommend First Step!read more

carly Fletcher

12:39 27 Aug 21

We used first step to sell our home, they were... extremely helpful, Nothing was ever too much trouble with them . Jemma and tasha went above and beyond to help me get matters sorted quickly.read more

Nicole Bush

10:42 23 Jul 21

My partner and I are first time renters and we... had struggled to find a property due to COVID. After passing my details over to FirstStep we were contacted by Gaye who had found us a property and helped us from day 1 to view the house, secure the property and move in all within a month. good customer service, very helpful and patient with us as it was our first time in this process and we had a lot of questions. Would definitely rent through FirstStep again and highly recommend them.read more

Kayleigh Chester

14:15 12 Jul 21

We recently purchased a property through First... Step and were impressed with the service they provide. From booking a viewing through to completion, the team at First Step were friendly. Jemma deserves a shout out for being so efficient. She was liaising with our solicitors and our sellers’ solicitors daily, and then able to update us on how the chain was looking and how the process was going. We feel Jemma was one of the reasons we were able to complete before the end of June and we are very grateful!read more

Debra8 Thorpe7

08:52 03 Jul 21

We sold our house through First Step in June 2021... and managed to complete in time for the stamp duty holiday. First Step got us our asking price that was above our expectations and managed the process from start to finish in a professional and timely manner despite it being the the busiest month in the history of the housing market. I can't recommend them enough.read more

Claire Parker

13:44 13 May 21

Gaye and everyone at First Step have been... incredibly helpful during the rental process. They have made everything run smoothly keeping us updated the whole way. We are very happy in our new home and would recommend First Step to anyone wanting to rent a property.read more

Mai Li

07:08 16 Apr 21

We have used First Step for both sales and... rentals of our properties. Their service is second to none, the team is professional, genuine but with a personal touch. We were kept informed throughout the whole process, their attention to detail is what makes them stand out. We highly recommend them and would not hesitate to use them again in the future.read more

Rob Bamber

18:59 10 Mar 21

Spoke with Gaye Kelford on multiple occasions and... cannot speak highly enough of the service she provided. She is informative, understanding, passionate about her work and quite frankly a national treasure.If I am ever in the market for a new rental property, Gaye will 100% be the first person I call.Thank you for your help, Gaye!read more

phil pateman

09:02 03 Mar 21

I thoroughly recommend First Step. The attention... to detail is spot on. They go that extra mile to resolve those issues that block the chain which we all suffer from. Ensure to the best of their ability milestones are met for everyone to move as seamlessly as possible. Our extended family have used them on several occasions and they are second to none locally.read more

Katie B

13:26 15 Feb 21

Thank you so much to everyone at first step that... helped us firstly find out dream house, and then went on to help support us through the buying process.Buying a house / moving house is extremely stressful, but luckily we had Jemma at first step to help us through it all. She was always there at the end of the phone. Jemma helped make sure the house purchase went as smoothly as it could. She kept us up to date with all the information we needed and how to do certain things. We are extremely grateful for all the help we received.Thank you again Jemma and everyone at first step.read more

Alison Taylor

21:41 16 Dec 20

I have had the pleasure of liaising with First... Step initially on the lettings side and then more recently on the sales side. The whole team were professional, pleasant to speak with and provided regular updates throughout. In particular Gaye and Jemma were very helpful. I would highly recommend them to anyone considering buying/selling or wishing to rent a property in the Bedfordshire/Hertfordshire area.read more

Antonio Traetto

17:59 01 Dec 20

Fantastic people who are always there to help,... weather you are buying or selling with First Step they will be there for you all the way. Whatever your situation they will work hard and stay with you through any challenges you may experience. I would have no hesitation in recommending First Step to anyone.read more

Graham Bell

17:38 19 Nov 20

I was a buyer, and First Step were first class.... Very friendly and attentive, clearly very knowledgeable and knew how to close a deal. Post acceptance their Sales Progresser was excellent in keeping up progress and communications as well as swiftly dealing with queries. I could not fault First Step in any way, they were superb from the first phone call until the last.read more

Katy Jubb

20:31 26 Oct 20

We recently bought a property through Claudia at... First Step being a first time buyer I wasn’t exactly clued up with everything. I had many silly questions but every single one was answered.Claudia is a lovely person and she kept us updated throughout the whole process, she called and emailed even outside her stated hours. She was always honest and cheery even with things outside of her control. Without her I think I’d have been running around in circles, I think I contacted her more than our solicitor as she always seemed to have the answers or get things moving again. Literally couldn’t have asked for a nicer person and company to deal with.I’m that confident that I’m even writing this review before we’ve fully completed because I know that everything has been handled correctly. Thank you Claudia and the rest of the team at First Step for helping us purchase our first home 🥂💕read more

Sarah Baker

19:17 21 Oct 20

Gaye at First Step was an absolute star in... finding us a home. She was dedicated to her search for us and was a pleasure to deal with every step of the way. Kind, thoughtful, professional and supportive in our very stressful search during a crazy time for Tenants seeking homes. She found us the perfect place and we are so happy with our new place. She even recommended a moving company who were brilliant too!Cannot express just how good First Step are to deal with - everyone is courteous and friendly. Thank you First Step!read more

Lianne Peters

12:33 12 Oct 20

Had the pleasure of dealing with Gaye .Found us... a lovely property to let .A lovely genuine lady Who is one in a million and cannot thank her enough.Very professional and dedicated to her job and a real credit to 1st step - nothing was to much troubleAnd would highly recommend . If I could give more stars 🌟 I would really are one in a million .Thank you Gaye for everything you done for us .Lianne xread more

sam clifton

17:32 04 Sep 20

Terrible customer service, you pay alot of money... for not alot of service. people that view are not qualified, owner does the viewings as they cannot be bothered, photos are taken on a Nokia from the 80's! stay away!read more

Rebecca Bush

16:28 31 Aug 20

Fantastic service, highly recommended!! I cannot... praise First Step enough and if I could I would give them 10 stars!We recently bought our beautiful house through First Step and couldn't have been happier with the service they provided. From booking a viewing to completion, every member of staff we spoke to was extremely helpful, polite, professional, responsive and genuine.The sale became a little complicated at times with Covid disruption and a few other obstacles along the way but First Step were amazing at keeping everything on track and very importantly, keeping us updated and in the loop.In particular I have to give a special mention to Jemma. She was, without a doubt, absolutely amazing and is a real credit to First Step. Once the sale was agreed, Jemma took over our case and she was a real star. Jemma was friendly, understanding hard working and went hugely above and beyond in every way to ensure we were able to buy our house. She was in regular contact with us and chased the chain relentlessly on our behalf. She kept our spirits high and positive through some of the difficulties we experienced. Nothing was too much trouble and I'm not sure what we would have done without her!!Jemma and Jules made us feel that we were more than just another client, that they honestly cared about us as individuals and not just as a sale. They understand all the stresses that can come with buying a house and went out of their way to try to minimise them. It felt more like family than an estate agent.If we ever decide to move, we wouldn't hesitate to sell and buy through First Step again, or to recommend them to others. Thank you to all the team!!read more

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